How can we help?
Answers to common questions, safety tips, and how to reach us.
Frequently asked questions
How do I sign in?
Enter your phone number and we’ll send a 6-digit code by SMS. Enter the code to sign in — no password needed.
How do I post a listing?
Tap Sell, choose a category, add a title, description, price and photos, then submit for review. Once approved it appears in the catalog.
How do I contact a seller?
Open a listing and tap Contact seller. Sign in if needed, then chat with the seller in real time.
Is Soko free?
Yes — browsing and listing are free.
How do I report a listing or user?
Use the report option in a chat message, or email us. Our team reviews every report.
How do I mark an item as sold?
Open My listings, find the item, and tap Mark sold. It will no longer appear in the catalog.
Stay safe
- Meet in a public, well-lit place for exchanges.
- Inspect the item carefully before you pay.
- Never send money in advance to someone you haven’t met.
- Report suspicious users or listings to us.
Still need help?
Email our team and we’ll get back to you.
Email support: helloit.kg@gmail.com